Privacy Policy | Ok Natura

Privacy Policy | Ok Natura

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Privacy Policy

This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
  • Disclosure for a business purpose: shared with our processor and Google

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers  Paypal, “Mercado Pago” y Western Union), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices at the client’s request and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor, Google, Paypal, “Mercado Pago” y Western Union. 

Customer support information

  • Examples of Personal Information collected: Full name, country, adress, phone number and e-mail
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Share basic customer information when hiring the transport service such as DHL or the National Postal Service


The Site is not intended for individuals under the age of [18]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion:

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use to power our online store. You can read more about how uses your Personal Information here:
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights


Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: can also opt-out of Google Analytics here:
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:


Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.


Your rights


If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see’s GDPR Whitepaper:



If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store




Used in connection with access to admin.


Used in connection with navigation through a storefront.


Used in connection with shopping cart.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with customer login.


Used in connection with customer login.


Used to facilitate updating customer account information.

Reporting and Analytics




Tracking preferences.


Track landing pages


Track landing pages

_s analytics.

_oknatura.com_fs analytics.

_oknatura.com_s analytics.

_oknatura.com_sa_p analytics relating to marketing & referrals.

_oknatura.com_sa_t analytics relating to marketing & referrals.

_oknatura.com_y analytics.

_y analytics.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.


Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at


Ok Natura Privacy Policy

Welcome to Ok Natura! We care about your privacy and want you to feel safe when visiting our website. That’s why we’ve created this privacy policy to explain how we collect, use, and protect your information.

Information We Collect for the Privacy Policy

When you visit our website, we collect certain information automatically, such as your IP address, browser type, pages viewed, and the length of your visit. We also collect personal information that you voluntarily provide to us when you register, make a purchase, or subscribe to our newsletter.

Use of Information

We use the information collected to improve our website, personalize your experience, process your orders, and send you relevant information about our products and promotions. We do not share your personal information with third parties, except as necessary to comply with the law or protect our rights.

Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website and provide you with personalized content. You can accept or decline cookies at any time from your browser settings.

Information Security in the Privacy Policy

We implement security measures to protect your personal information from unauthorized access or disclosure. However, we cannot guarantee the absolute security of your online data.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. We encourage you to periodically check this page for any changes.

By using our website, you agree to the terms of this privacy policy. If you have any questions or concerns about our privacy policy, please don’t hesitate to contactarnos.

Checkout - Do Not Sell My Personal Information - Ok Natura Privacy Policy Welcome To Ok Natura! We Care About Your Privacy And Want You To Feel Safe When Visiting Our Website. That'S Why We'Ve Created This Privacy Policy To Explain How We Collect, Use, And Protect Your Information. Information We Collect For The Privacy Policy When You Visit Our Website, We Collect Certain Information Automatically, Such As Your Ip Address, Browser Type, Pages Viewed, And The Length Of Your Visit. We Also Collect Personal Information That You Voluntarily Provide To Us When You Register, Make A Purchase, Or Subscribe To Our Newsletter. Use Of Information We Use The Information Collected To Improve Our Website, Personalize Your Experience, Process Your Orders, And Send You Relevant Information About Our Products And Promotions. We Do Not Share Your Personal Information With Third Parties, Except As Necessary To Comply With The Law Or Protect Our Rights. Cookies And Similar Technologies We Use Cookies And Similar Technologies To Improve Your Experience On Our Website And Provide You With Personalized Content. You Can Accept Or Decline Cookies At Any Time From Your Browser Settings. Information Security In The Privacy Policy We Implement Security Measures To Protect Your Personal Information From Unauthorized Access Or Disclosure. However, We Cannot Guarantee The Absolute Security Of Your Online Data. Changes To The Privacy Policy We Reserve The Right To Modify This Privacy Policy At Any Time. We Encourage You To Periodically Check This Page For Any Changes. By Using Our Website, You Agree To The Terms Of This Privacy Policy. If You Have Any Questions Or Concerns About Our Privacy Policy, Please Don'T Hesitate To Contactarnos.
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