Shipping & Payment

It is the total responsibility of the customer to ensure that the Customs of their country does not have restrictions on plant and natural products.

Oknatura.com, its agents, affiliates, partners, employees, founders and owners are not responsible for any liability, arising from orders that have been seized, confiscated, destroyed, lost, delayed or returned by Customs and / or postal services international

Furthermore, we cannot accept any responsibility for damage, loss or contamination of the package and its contents during international shipping or the Customs process.

Furthermore, we cannot accept any responsibility for delays in shipment due to “major forces”, which are beyond our control, eg natural disasters, earthquakes, hurricanes, typhoons, etc. This also includes industrial actions, such as postal or air strikes. Strikes or any major political issue causing problems with postal services.

Return policy

All sales are final and non-refundable. Oknatura.com provides all the information to be accurate to the best of our ability, and all of our products are of the highest quality. The client holds harmless and indemnifies Oknatura.com, its agents, affiliates, partners, employees, founders and owners from any liability that arises if the client chooses to change their mind after payment has been made and the order has been shipped.

Refund of returned orders

Oknatura.com will charge the customer for the resending of their order if the order for any reason beyond the control of Oknatura.com was returned. We do not refund returned orders, because the products are natural and expire and are not suitable for restocking. Oknatura.com reserves the right to offer refunds under certain extenuating circumstances on orders, but not shipping costs.

Delivery time

The client holds harmless and indemnifies Oknatura.com, its agents, affiliates, partners, employees, founders and owners from any liability derived from the delay in receiving their order.
All orders leave Peru, and Oknatura.com uses a shipping calculator that can give the customer an approximation of the normal delivery time. The client acknowledges that there is the possibility that his order may be opened and inspected by authorities, customs, health regulators, etc. Therefore, it may delay the receipt of your order.

Furthermore, we cannot accept any responsibility for delays in shipment due to “major forces”, which are beyond our control, eg natural disasters, earthquakes, hurricanes, typhoons, etc. This also includes industrial actions, such as postal or air strikes. Strikes or any major political issue causing problems with postal services.

Shipment tracking

All shipped orders are traceable and will require a signature. All packages will be returned to Oknatura.com if the order could not be delivered.

All orders are shipped discreetly, quickly and safely, and with the confirmation of the signature we do everything possible to ensure that you receive your order as safely and quickly as possible.
Once we have received payment for your order and the order has been shipped.
After the package is shipped, you will receive a confirmation email with the tracking number and the tracking website link.

Copyright

All content, including images, media and content, is protected by copyright. The redistribution, retransmission, republication for private or commercial use is expressly prohibited without the consent of the owners of Oknatura.com. Oknatura.com reserves all rights.

Limited liability

The client holds harmless and indemnifies Oknatura.com, its agents, affiliates, partners, employees, founders and owners implicitly and explicitly from any liability arising from damages and / or injuries arising from information, products, comments, blogs or any other medium or transmission. What it may entail.

Disclaimer

All information, products and content provided by Oknatura.com, its agents, affiliates, partners, employees, founders and owners, implicitly and explicitly, are provided without guarantees, guarantees, recommendations, advice, treatment, cure or diagnosis. All sales are final and all products are sold as is.

All statements, articles, blog posts, comments, and images depicting botanicals and each and every product on Oknatura.com have NOT been evaluated, approved, or endorsed by Food and Health officials or authorities, including:

Argentina: Minister of the Economy, Ministry of Agriculture, Livestock, Fisheries and Food, National Service for Food Quality and Safety (SENASA) National Service for Agri-food Health and Quality

Brazil: Ministry of Health of Brazil, National Agency for Sanitary Surveillance

Peru: Ministry of Health, General Directorate of Pharmaceutical Products, Devices and Medicines

Chile: Institute of Public Health of Chile

Colombia: INVIMA National Institute for Food and Drug Surveillance

Mexico: Federal Commission for the Protection Against Health Risks, Ministry of Health, National Institute of Public Health, Ministry of Health, Federal Commission for the Protection of Sanitary Risks

Canada: Minister of Agriculture, Agriculture and Agri-Food of Canada, Canadian Food Inspection Agency (CFIA), Minister of Health, Health Canada, Food and Health Products Branch, Guelph Center for Food Technology

United States of America: United States Food and Drug Administration (FDA), Center for Food Safety and Applied Nutrition (CFSAN), International Food Protection Training Institute (IFPTI), Joint Committee of Experts on Food Additives (JECFA), United States Department of Agriculture (USDA), Under Secretary for Food Safety, Food Safety and Inspection Service (FSIS)

China: General Administration of Quality Supervision, Inspection and Quarantine State Food and Drug Administration

Thailand: Food and Drug Administration, Ministry of Public Health

India: Indian Food Safety and Standards Authority, Ministry of Health and Family Welfare, Central Drug Standards Control Organization (CDSCO)

Philippines: Food and Drug Administration

South Korea: Ministry of Food and Pharmaceutical Security (MFDS), Minister of Health, Welfare and Family Affairs, Ministry of Health, Welfare and Family Affairs, Office of Health Policy

Japan: Agency for Pharmaceutical Products and Medical Devices, Ministry of Health, Labor and Welfare

European Union: Committee for the Environment, Public Health and Food Safety (EU), European Food Safety Authority SAFE FOODS, Board for the Promotion of Food Safety

Germany: Federal Ministry of Food, Agriculture and Consumer Protection, Bundesamt für Verbraucherschutz und Lebensmittelsicherheit, Bundesanstalt für Landwirtschaft und Ernährung

Switzerland: Federal Office of Public Health, Swissmedic

The Netherlands: Ministry of Economy, Agriculture and Innovation (ELI), Nieuwe Voedsel en Waren Autoriteit (nVWA), Rijks Kwaliteitsinstituut voor Land- en Tuinbouwproducten (RiKILT), Rijksinstituut voor Volksgezondheid en Milieu (RiVM), Stichumting Nederlandingstr

Norway: Minister of Agriculture and Food, Norwegian Ministry of Agriculture and Food Landbruks- og matdepartementet, Norwegian Food Safety Authority Mattilsynet

Italy: National Institute of Health, Italian Medicines Agency

Spain: Department of Health of the Generalitat de Catalunya, Catalan Agency for Food Safety, Ministry of Health, Spanish Agency for Medicines, Ministry of Health and Consumption,

Portugal: Health Ethics Committee

Russia: Federal Drug Control Service of the Russian Federation (FSKN), agricultural committee of the Duma, Ministry of Health of the Russian Federation

Poland: Institute of Medicines, Ministry of Health, Office of Registration of Medicines, Healthcare Products and Biosides.

Romania: National Medicines Agency, State Institute for Drug Control

United Kingdom: Department of Environment, Food and Rural Affairs, Animal Health, Pesticide Safety Directorate, UK Government Decontamination Service, Veterinary Medicines Directorate, Food Standards Agency, Advisory Committee on Microbiological Food Safety

France: Agence nationale de sécurité sanitaire de l’alimentation, de l’environnement et du travail, Afssaps – French Agency for the Safety of Health Products, Ministry of Health, National Advisory Committee on Ethics for Health and Life Sciences

Multinational: Food Standards Australia New Zealand (FSANZ)

Australia: Minister of Agriculture, Fisheries and Forestry, Department of Agriculture (DAFF), Australian Quarantine and Inspection Service (AQIS), Biosecurity Australia, Government of New South Wales, Minister of Primary Industries (NSW), New Wales Food Authority from the south

New Zealand: Minister of Food Safety, New Zealand Food Safety Authority (NZFSA)