In accordance with our sales policy, all of our sales are final and non-refundable, eliminating the liability of Ok Natura, its agents, affiliates, partners, employees, founders and owners if your order was detained, seized, confiscated, destroyed, lost, delayed or returned by Customs in your country or international postal services.
• If you have decided to use the fast shipping carrier DHL Express and if it returns the package for whatever reasons, as soon as we receive the package back; in that case we will resend the package at no cost, this new shipment will be by Serpost national mail of regular delivery. Regardless of the state of the product, since some products are natural and the passage of time can affect their quality. Natural products are not replenished.
• If you have decided to use the Serpost carrier for regular shipping and for any reason whatsoever it is returned to origin, you will be sent a new one-time free shipment by the same carrier, unless the product you have ordered is not restricted by DHL Express.
• If the package for any reason was stopped, seized, confiscated, destroyed, lost, delayed by Customs of your country or international postal services of any carrier. You as a customer agree that all our sales are final and non-refundable, which eliminates the liability of Ok Natura, its agents, affiliates, partners, employees, founders and owners. This being the case, we, as Ok Natura, ask our clients to understand that these types of products are not regulated in many cases, in most countries they are products that are not legal but not illegal, since customs choose to restrict it.
This situation does not occur in all cases, but if it eventually happens that your package is detained, we present 02 alternatives for our clients, in order to provide transparency and trust, these alternatives are made for fair trade since it is not our intention to take advantage customers, or leave them to their fate, we are an indigenous company that we stand up and take responsibility, that is why with these alternatives we would not be left with any utility from the stopped order and unfortunately this would not include the cost of the new shipping since it would not reach us since the carriers for them the service has already been given and we do not return absolutely anything when these cases happen, that is why these alternatives do not include a refund or return.
Alternative 01: The package is detained at customs, the customer has the benefit of obtaining 01 gift card for the amount of the value of all the products of the order that was detained. This gift card will not have an expiration date and will be valid to buy any product in our store. Keep in mind that the amount of the discount card may include the shipping cost if you decide to buy other products that have a lower cost, failing that you would have to bear the cost of the difference generated if it exceeds the amount of the gift card. The card can be obtained by contacting us at the email: firstname.lastname@example.org or our WhatsApp +1 (877) 875-5909.
Alternative 02: The package is detained at customs, the customer has the benefit of a one-time reshipment where we cover the total cost of the products ordered and the customer must only assume the cost of the new shipment. By doing this, we would not be left with any profit from the previous order stopped, unfortunately this is not enough to cover the costs of the new shipment. The client can vary the quantities or modify the order if he so decides and the total cost would be defined in the preliminary order to be made prior to coordination. You can contact us to place your preliminary order applying the discount of the products of the stopped order, you just have to contact us at the email: email@example.com or our WhatsApp +1 (877) 875-5909.
The client holds harmless, indemnifies and waives any claim to Ok Natura, its agents, affiliates, partners, employees, founders and owners from making any dispute over the PayPal payment method and any other liability that arises if the client decides to change their mind. after our refund policies have been accepted after payment is made and the new order has been shipped.